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Social Media Shaping a New Contact Center Paradigm
Since social media’s birth, public relations and marketing professionals have been using it to gauge and help shape public perception of their companies. These days that’s just not enough. Consumers...
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Getting a Return on Listening in the Social Enterprise
Last week, Forbes.com had an interesting piece on the social enterprise titled “When it Comes to Social Media, How Big Are Your Company’s Ears?” In the article, Dave Gardner points out that the social...
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Golfbreaks.com Selects a Joint Solution from the New Aspect-Dell Relationship
We are excited today to announce a new strategic relationship with Dell Services aimed at enabling customers worldwide to acquire end-to-end next-generation unified communications solutions...
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